Engineering 101

Robots Help Healthcare Professionals Combat COVID-19

Cheetah Mobile has announced in collaboration with OrionStar, key success metrics from the large scale deployment of its multifunctional robots, Smart Epidemic Prevention and Control Robots, in over 30 hospitals, transportation centers and shopping malls in the city of Wuhan, Hubei province in China, the epicenter of the pandemic, as well as to Beijing, Shanghai, Nanjing, Zhengzhou, Qingdao, to help fight the COVID-19 outbreak.

Three types of the Smart Epidemic Prevention and Control Robots are equipped with Orion Star Robot OS. Smart GreetBot guides the way for patients, does remote ward rounds, fever pre-diagnosis; Smart ThermoBot conducts no-contact temperature measurement, mask detection and alert system, telepresence option for safe communication; and Smart DeliverBot, does medication, test report, medical waste delivery, in addition to several other functions using natural voice communication, facial recognition and hospital navigation.

The robots also help guide preliminary diagnosis and treatment, primary disclosure of medical information and fixed-point delivery of medical supplies. The epidemic prevention and control program aims to reduce the workload of medical staff and reduce the risk of cross-infection.

Hospital medical staff are using the robots to help them communicate and perform routine examinations remotely. Given the highly infectious nature of the disease, as well as the importance of keeping medical staff protected, the robots are able to provide much needed help to doctors and nurses as they continue their important work while minimizing their exposure to COVID-19.

“Our smart service robots are typically seen in other scenarios, such as public service centers, schools, and hotels amongst others—servicing nearly 30 million people in total and processing as many as one million speech-based reception interactions per day.  We are so glad we could quickly deploy them for hospital use to help combat COVID-19,” said Fu Sheng, CEO of Cheetah Mobile. “The success of using advanced technologies to help humans perform in their jobs in a more efficient, and most importantly, safe, manner, is unprecedented and represents the future of healthcare.”

Key success metrics:

  • The robots interact with patients more than 2,000 times during the course of a day, 92% of which are voice interactions. The robot completes over 100 deliveries per day, and the delivery distance is more than 10,000 meters, which reduces the working pressure of medical staff and reduces the risk of cross-infection.
  • The Smart ThermoBot can measure body temperature in public places without contact with an accuracy of ±0.3℃. At a subway station in Xiamen, with an average daily flow of 13,000 people, the robot’s temperature detection speed reached five people per second and the temperature response time was milliseconds. The Smart ThermoBot, which is widely used in public scenes, is conducted nearly 40,000 times a day.
  • The advantage of robots is bearing labor intensity with its 24/7 public scene intelligence assistance capability. It can continuously provide functions such as consultation, tour guide, shopping guide, inquiry, remote control and efficient transportation.

Following human instructions, the artificial intelligence powered robots are collecting, storing, and transmitting data, photos, and videos concerning health barometers, including body temperature measurements.

Cheetah Mobile robots are created to co-exist with humans and make their lives easier. Healthcare workers have been subject to an extraordinary amount of stress and hard work, and we are very proud that our robots have helped to alleviate their burden. By allowing medical staff to interact with patients remotely and taking over some of the physical burden, Cheetah Mobile has made it possible for healthcare workers to focus on providing quality treatment without risking their own health.

The robots have been deployed to hospitals including Peking University Shougang Hospital, Beijing Haidian Hospital, Wuhan Vulcan Mountain Hospital, and Zhengzhou’s Xiaotangshan Hospital.

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